Refund Policy

We stand behind our coffee with our Money Back Guarantee. If you purchase our coffee and you’re not impressed you can return the unused portion for a full refund (minus the shipping costs).

If there is ever a reason you don’t like it, contact us to arrange the return.

There are, as always, a few conditions:

  • If you return an empty or near empty bag we’ll know you like our coffee really and won’t accept it back
  • You must notify us and return the coffee within 14 days of the purchase date. This is fresh coffee after all, and you really should’ve tried it sooner
  • If you buy multiple bags of coffee, please don’t try every bag before you decide to return them. We would hope you’d know if you like our coffee or not within the first bag
  • Gift purchases cannot be returned
  • You must book in the return with us first, we’ll confirm the return address and a returns number. If you send it back without a returns number, we will not be able to offer you your money back and cannot return your coffee

 

General Returns/Order Errors
If, in the unlikely event, you are unsatisfied with the condition of the coffee or have the incorrect order, in the first instance please contact us by email info@albacio-coffee.com 

You must make us aware of any issues within 24 hours of receiving your order. Failure to inform us within that time frame means we will not be able to assist with an exchange or return. 

Please Note: You must contact us in advance of any return and be allocated a returns number. Any items received without a returns number cannot be processed and will either be disposed of or returned to you at your expense.

al Bacio Coffee & Co. cannot accept or refund any food items or coffee pouches that have been opened unless the item/s are of an unsatisfactory quality. We therefore ask you to double check your details when placing your order to make sure you have selected the correct coffee, quantity and grind to ensure your order is exactly how you want it.

If you wish to return a product to us that IS NOT faulty you will be responsible for arranging the return courier and the costs associated with the return. You will not be reimbursed for the original shipping or the return charge.

If we have delivered the item incorrectly or the item is faulty we will make arrangements for the return of your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened, unless faulty.

To complete your return, we require a receipt or proof of purchase. And we must allocate a returns number. Contact must be made in advance of your order being returned.

There are certain situations where no refunds are granted:

  • Any item not in its original condition, is damaged or has been opened, unless faulty.
  • Any item that is returned more than 3 days after the day of delivery
  • Any item returned without an allocated returns number


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again or card statement. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@albacio-coffee.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless faulty.

Exchanges 
We only replace products if they are defective or are of an unsatisfactory standard. If you need to exchange it for the same item, send us an email at info@albacio-coffee.com. We will confirm and allocate a returns number. You can then send your item/s to: 11 Constable Mews, BR13BF, Bromley. 

Gift Subscriptions
Refunds cannot be given on gift subscriptions. Faulty items can be exchanged for the above mentioned reasons but no monies can be refunded.

Returns Shipping

You must contact us in advance of any return so we can allocate a returns reference number. Without a returns number we cannot process your return. 

To return your product, you should send your product to: 11 Constable Mews, BR13BF, Bromley. Please include your returns number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping and return shipping will not be refunded unless it is due to a fault with the goods.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We would strongly recommend using a trackable shipping service, or purchasing shipping insurance, particularly for higher value orders. We cannot be held responsible for items that are not received or arrive damaged.